Telekom Malaysia New Logo

Just watched the news… Telekom Malaysia launched their new logo. New logo – new attitude? Most unlikely.

It has been known that Telekom Malaysia – a previously 100% government agency never took customers seriously. What? You work in Multi National Companies? Of course, they’ll get millions of Ringgit doing business with your company and they’ll kiss your ass. What about domestic consumers? Most of the times, they don’t really care.

I don’t know why most of Telekom Malaysia employers still feels like they are so secure, and want to adopt the same mentality as public servants. It is sad to see that Telekom Malaysia, a big company, a prestiged company, a ‘world class’ company, have a lot of staff who are idiotic and ignorance…

*sigh* what else can we do, Malaysia?

Telekom Netmyne

Today I reached a place where I can never understand how Telekom Malaysia does it businesses. I tried calling Netmyne hotline 1-300-88-9515 again today at 3.00pm as my superior keep insisting on placing our next servers there.

Once connected, I pressed 2 for English, pressed 2 for Netmyne, and 1 for product enquiries. The AVR (Automated Voice Response) system told me “We are sorry but we are not able to answer to your queries. Please visit www.netmyne.com for more information” and then hung up. What???? What??? What????

I did visit www.netmyne.com for like thousands of times, and filled in the form “request for quotation” but nothing happened.

Then, I forced myself to call the reseller again -FaraTech. The person called Azlan is not available. I asked for the mobile number but the person on the line assured me that he will make sure that Azlan will call me back. I gave him my name and phone number. As expected – no response.

I am really disappointed with this. Next I will lodge a report with the consumer forum tomorrow. I can’t help it anymore. Furthermore, as a Malaysian I am embarassed with my employer (a UK company). This is really not expected from a company as big as Telekom Malaysia. Somebody should sue them for their monopoly to the telecommunication market in Malaysia…

Linksys WRT54G

I’ve just upgraded my WRT54G firmware to v3.03.6 HyperWRT_2.1b1 created by Timothy Jans. Previously, with the default firmware provided by Linksys (v3.03.6) the router frequently hangs. Now, it is rock stable.

Read more about this firmware at http://www.hyperwrt.org

As I search for the solution of the problem, I also stumbled upon a great site, dedicated to the particular router: http://www.wrt54g.com

Kudos to Timothy Jans!

Funny Thing (And A Pain In The Ass)

I have tried like 7 times to contact netmyne for a quotation for their server hosting service. The answer is the same for the last 6 times – we’ll fax you the quotation. However, today I had a different experience where the CS officer gave me a reseller number to call. Weird. Server hosting reseller. Does TMNet has to resell everything? I called the reseller and the reseller promised to call me back. Let’s see how long this will take.

The funny thing is when I refer to the HANDBOOK FOR MSC-STATUS COMPANIES where inside it (page 7 to be exact) there’s a list of available IP providers. The book also brag about IP Infrastructure and Service:

“Companies can be assured of a direct, high speed, reliable and seamless Internet connection to Japan, US, and South East Asia with minimum aggregate bandwidth of 400Mbps.”

It goes on and on and on. I feel that MDC is really taking things too lightly. The so called “Bill of Guarantee” is just a list, not really an implementation.

This is really a disappointment, especially for International companies that need good IP infrastructure and services. As a Malaysian, I am embarassed of this fact.

Signing off…

Connection established

For the last two months, I have been struggling to access the Internet – my wireless broadband was not reliable. At first I thought that it’s because my area is at the edge of coverage (as the folks at Jaring warned me) but later found out in some forums that even users who live next to base stations are having very much the same problem. I don’t blame Jaring, maybe they’ll improve the service by time but I can no longer afford to wait. It was devastating having to wait 5 minutes for a page to load.

This morning, my Streamyx subscription is finally activated. I can say that now I will probably update my Internet stuff a lot often.

I recently found out a very nice tool from Google called Picasa – a simple but powerful image editing software. Coupled with hello, I can publish photos to my blog with just a few clicks! Storage of images is handled by hello/google/picasa so you don’t need to upload the images anywhere. Give it a try, I have already fallen in love.

Gong Xi Fa Cai & Happy New Year

It’s Tuesday, just finished updating the website. Gong Xi Fa Cai to all Chinese friends, and happy new year 1426 to all Muslim friends. Starting tomorrow it’s going to be a long holiday, and we’ll only be back for work on next Monday.

I will be staying at home to finish up an online project I have in mind, and maybe cleanup the house. Plus, I’m too broke to go anywhere! 😉