The Power of Assumption

When it comes to personal life, “assume” or “assumption” is the ugliest word. My good friend Ijoy has written about assumptions in his blog, most probably after someone assumed something that is not true about him.

WARNING: This is a partialy emotion driven post and should only be read by the open minded. Continue at your own risk.

Continue reading The Power of Assumption

I Can’t Take This Noise Anymore

With a baby 20 days in age, the holiday season should be wonderful for my family but it has been totally wrecked by the sound of hammers, drills, and whatever they use for renovation next door. I realized today how stupid the MPSJ approval process must be, without any consideration of peace for the neighborhood. Dust pollution is one thing but the sound pollution is really really bad. Everyday I feel like taking the machete and cut off the limbs or head of the workers.

When I say next door it means next door with a shared wall. US people would call this a condo while Malaysians generally call it terrace or linked house.

I feel that before MPSJ approves any application they should make it compulsory for the local neighborhood to give proper approvals.

I called the Jabatan Alam Sekitar (JAS) = EPA in USA and they said to call the local city hall. I called MPSJ (city hall) hotline for help, no answer. I emailed them, no answer. I finally sent them a fax but I doubt I will get any fruitful results. The people really have no place to turn to when these kind of thing happens.

If we can, we would have run away somewhere else and if there is no baby I would have gone out somewhere. Anywhere to get peace rather than this noise. This audio file was recorded earlier today and I placed the microphone near my son’s head on the baby cot.

God, please help me have more patience otherwise I might just end up in prison for murder. And son, please forgive me I’ve exhausted my options.

What Happened to My Upload Speed?

For quite some time I have been working from home with no difficulties, and I am happy with the speed. Sometimes I even have 3 or 4 terminal service windows open, juggling between them to complete my tasks.

However this morning when I tried to utilize my Nortel IP Softphone 2050 to call my boss for the weekly 1 to 1 meeting the software kept crashing on me. It was the same case when I called my cell as a test.

And so I decided to poke around everything and digging up stats for my home network. Do you know what I found? I found out that my upload speed has been capped to 64kbps. What the hell happened? Rebooting the modem didn’t help.

Here is a screen capture from my AM300 router:

I am too old to rant too much, and I am too tired to give them a call just to have them go through the usual routine of plugging and unplugging.

This is the moment where I really pray that a better service would be introduced. I am truly tired with TMNET’s incompetent service. This is a low class service. And because it’s government linked we have no choice. Two of the Internet giants are both government linked. I am sad.

Brutally Betrayed

It hurts when you are betrayed by someone. It hurts more when that someone is an old friend who you really trusts.

As some of you might be aware of I did conduct some PHP + MySQL training in 2005 and 2006 – and of course I made some slides. Not a course ware. For some reason people refer to the training slides as course ware. Oh well that’s still OK.

Back to the story, this old friend was actually a trainer himself, looking for trainers in PHP + MySQL as he does not really give training on the subject. When I first provided the slides, he said to me that he is going to release them under Open Document Licensing which is fine with me since I like sharing. After the training sessions, I heard people mentioning that he sold the slides as “course ware” for RM600.00 – well I forgave him. Maybe he was desperate for money.

Since December, a representative from Iverson called me asking whether I am available for training. Of course, I am not since I am working full time now with a busy schedule. This week, I found out that the Iverson contract was released under OSS for training, and Iverson has already gain possession of my training slides – sold by the “friend” to them. I am going to call Iverson tomorrow to ask for the exact story.

So anyone out there who have been trained in PHP + MySQL and you have a copy of my slides, or it was used during the training not conducted by me – guess what? I never sold my slides as course ware. I would appreciate it if you could inform me. Of course it’s not your fault but this is my mission to find how many places he have sold my work to – without giving me any royalty whatsoever, let alone asking me for permission. I think I wouldn’t have ask for any payment if he asked me directly.

You will see my name on the slides, if he have not changed anything. I trusted a guy too much by giving him the PowerPoint source. It was my mistake after all.

But now, I am pissed. 🙁

Internet Down V3.0

The previous post was posted 100% as I have written it inside my text editor to preserve originality. Yes I can change the post date but I just want to demonstrate the misery I’ve had for the last few weeks.

On Monday, 19th of December I went to Taipan (USJ), to convert my prepaid to postpaid (and subscribe to unlimited 3G) and get rid of Streamyx once and for all. Arrived at Maxis at about 12:45 after looking for a parking spot. At Maxis, we asked the front desk what to do, fill in a form, and voila! 15 minutes later we finished all procedures. All we have to do is wait for 2-3 hours before the new sim cards are activated.

As the TM Point is in the same road as Maxis Centre, I went there to terminate my Streamyx line. Arrived at 13:15, and waited exactly 1 hour before being called. They only have one TMNET counter (out of total 10). Oh well whatever. The officer at the counter was being nice and try to be helpful – this I can’t deny. However, since our Streamyx has only been subscribed since May 2005, she said we can’t terminate it. If we still want to terminate, a penalty will be imposed – pay until finish one year. Actually when I came in I already made a letter of complaint, and since this is a crazy case as I can’t use my Internet at all, I thought they can make an exception. I was wrong. She insists that we continue our subscription, and she’ll help. OK. Then she promised that she can look into a rebate for the period we can’t use the Internet.

The funny thing is that she encouraged me not to call 1-300-88-9515. She put it nicely: "1-300 as brought us a lot of problems. Next time you have problems just come here.". Honestly, I wish I can do that. Really. 

At the counter, we explained what was wrong and waited like 30 minutes as she ransacked her notebooks for phone numbers of Serdang TM/TMNET offices. In my head I was cursing that the biggest telecommunication company in Malaysia does not have a proper directory service at hand. Oh well.

After identifying the source, she called "Adi" the technician – a contractor (see previous post). The guy was clueless and said to the officer that he had made an appointment for today – until she handed the phone to me. Next thing I know is that I  made an appointment with the guy for 17:00 at my house. OK let’s see what he can do. Before we leave, I told the officer that I really want that rebate since I don’t want to pay for what I don’t use.

Back at home, I waited until 17:30 then I called the guy up. He said he was on his way. OK. He finally arrived at 17:45 and I  have already set up my notebook and the modem downstairs.

He looked at it and confirmed that it is a problem with TMNET. He said there was a major problem with our connection (our lines are connected using optical fiber) and all the TM engineers are on leave. He said that he can’t do anything else for me. I said to him that I need him to be my witness when I explain to the TM officer. He said OK. He also mentioned that another customer in another road (in the same area as me) is having a same problem as well. Oh really? And yet TMNET is not doing anything.

I have already emailed that TM Point officer to tell her what happened, and expressed my concerns about the bills. I also told her that I have entirely disconnected my ADSL modem, and will only reconnect after TMNET has confirmed that the problem is solved. I also told her that I want that rebate to cover 4th December 2005 until the problem is solved. I still have no reply from her, and I’m going to call her tomorrow. 

ADSL technology doesn’t suck, and the brand Streamyx does not suck. I put the blame on people selected to manage and maintain it – TMNET.

I’m not sure what’s next but for sure I am quite happy with my 3G connection, eventhough it is in GRPS mode (~115kbps). I wish Maxis will cover my area with 3G soon. At least, it’s reliable and no packet losses. I’m connected with the most expensive modem ever ~RM1600 Sony Ericsson K600i. It’s my modem and I use it only for connecting to the Internet (I use my SE K750i for everything else). I’d go for the card but I was thinking that RM1k+ for a card is too crazy, especially since technology is expanding too fast. What am I going to use the card for later when there’s 4G or later technologies? At least I have a phone.

Last night, I even managed to connect with my SE K600i on Linux! I’ll post the details on configuring pppd for GRPS later when I have time (If you are desperate for this info do email me personally as I don’t know when’s the next time I will post again). In fact, I am posting this entry using pppd on Linux via SE K600i 😉 Cool.

Until then, see you later.

Internet Down V2.0

I am actually posting this on my new Maxis 3G

[17 Dec 2005]

Hello. I am writing this entry inside my favorite text editor, as I can’t use the Internet. I will paste this later somewhere else. My Streamyx problem is never ending. I have not been able to access the Internet since 4th December 2005. Until now, nobody at the call center knows how to handle this problem. Earlier I was reluctant to call them dumb. Now I know that they are DUMB. They are the DUMBEST people I have ever talked to. My experience related to TMNET reveals these facts:

  1. They use a customer supportscript, template emails, and have very little expertise/skills
  2. They can’t figure out that “Request timed out” on windows ping is exactly the same as “Packet Loss” on Linux ping
  3. They have no idea that “able to connect but can’t browse”, “connection timed out”,”frequent disconnection” are all related
  4. They have no idea what network latency means
  5. They think all customers are IT illiterate
  6. They only know Windows
  7. They reboot their PC 100 times a day
  8. They reboot their modem 100 times a day
  9. They have no idea how to use traceroute and what it means
  10. They have the dumbest ever customer support team on the face of the earth
  11. They make empty promises to customers
  12. You can say anything you want but they will just not bother as they are already immune to insults and people being mad at them
  13. They believe in miracles – do nothing and the problem will be fixed by itself
  14. All of TMNET higher executives with titles “Assistant Manager” just do nothing all day and scratch their balls at their desks
  15. Misuse of access – some of “Assistant Manager” even cap their Streamyx line to 2Mbps for their own home (effectively stealing other paid customers’ bandwidth)
  16. They assume & blame the following (email me if you have more in your list):
    • a. Customers are dumb and don’t know how to use the Internet
    • b. Customers’ PC are misconfigured
    • c. Customers’ phone lines are in bad shape – shift the blame to TM
    • d. Customers’ don’t know how to fix their own PC
  17. They make customers pay RM88 per month for 1Mbps but only cap their lines at 512kbps (worth RM66). I paid RM88 from May to September, not realizing line was miscapped. Called them to complaint and they said it is too late, bill dispute is 1 week from receipt. OK – keep the HARAM money and let your kids feed on it. Answer to me in the afterlife.
  18. They think all customers only surf the websites, and not other services. I use a lot of POP3, POP3S, SMTP as well. Not to mention multiple IM protocols. Yeah.. once they called and my wife mentioned that Yahoo! Messenger can’t connect and the guy who called said “You have to reinstall Yahoo! Messenger”. WTF????? Are you kidding me? Make sure you know who you are talking to!
  19. Make sure you have taken your meals, and is in good state of mind (not sleepy, not high, etc.) as they will try to exhaust you will all kinds of bullshit. They will ask you to reboot PC, reboot modem, plug/unplug phone, flush DNS, connect/disconnect so that they can log your IP for 3 times (I did this 9 times with them), and many other unbelievably ridiculous things.
  20. They will say that it is your fault if the technician doesn’t show up. AMIZAH even told me that “lain kali buat appointment betul-betul dengan dia” (next time make sure you made proper appointments with the technician).
  21. Senior executives of TMNET realize their service sucks big time, otherwise they would not refrain from putting their email address in the website.
  22. They don’t want to spend more money on International links and users end up with congested traffic. Everytime there’s congestion they’ll put a notice to blame the International link. Well, you have more users, buy more International bandwidth!!! It is no wonder broadband user percentage in Malaysia is still very very low compared to other countries.

Until today, they have not understand that the problem is with the network. They have 2 times reset my DSL port, and made 2 false appointments to come to my home and take a look.

These names are logged forever in my PC: “Niza, Amizah, Izan, Hajar, Meor” TMNET 1-300-88-9515 Operator, “Adi” TMNET Technician, “Tun” TM Serdang. “Tun” is the most polite one and sounds sincere to help, while “Adi” is the worst ever. He made 2 appointments with me and in the end when I call him I got into his voicemail. Professional? I beg to differ. But then again I don’t blame him for being a jerk technician with low pay job.

I am currently trying to pursue this matter with the Consumer Forum of Malaysia (CFM). If by the end of this month I still can’t use my Internet connection properly, I will leave RM88 outstanding in the account and demand that my account be deactivated. It has been activated since May, and I know they force us to use it (and pay them) for 1 year. But should I really pay for something that I can’t really use? I want them to waive the month of December fee. It’s just not fair. Just imagine how many money and time I have lost, not being able to use the Internet since I am running an Internet based business, as well as freelance remote SysAdmin contracts…

Oh, yes, I brought my modem to my friend’s house in a separate housing area and the modem worked fine. I bought it myself, an Aztech DSL600E. NOT free ones from TMNET. It’s of somewhat higher quality than the free ones. Weird, ever since I got this service I have never obtained an IP number outside of the network.

I am now considering 3G or EDGE for my Internet access. Are they any good? I know compared to DSL the speed will be much slower, but at least much better than paying TMNET more for dialups, and TM for the bills. People say that it is still usable. I was hoping that Jaring broadband DSL would reach my area but at the end I realized that they are renting DSLAM ports from TMNET. Any idea whether they are using their own network or piggybacking on TMNET’s backbone? Anyone?

Here are some ping statistics on 16 December 2005. Keyword to look for is “% packet loss”. Details: is the GATEWAY and are the DNS

These were taken from Windows, using manual dialer (yuck!):

Request timed out.
Reply from bytes=32 time=49ms TTL=126
Reply from bytes=32 time=31ms TTL=126
Reply from bytes=32 time=24ms TTL=126
Reply from bytes=32 time=24ms TTL=126
Request timed out.
Request timed out.
Ping statistics for
    Packets: Sent = 951, Received = 695, Lost = 256 (26% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 370ms, Average = 39ms
Reply from bytes=32 time=25ms TTL=126
Reply from bytes=32 time=28ms TTL=126
Request timed out.
Reply from bytes=32 time=151ms TTL=126
Request timed out.
Reply from bytes=32 time=93ms TTL=126
Reply from bytes=32 time=51ms TTL=126
Reply from bytes=32 time=35ms TTL=126
Request timed out.
Reply from bytes=32 time=62ms TTL=126
Request timed out.
Reply from bytes=32 time=62ms TTL=126
Request timed out.
Request timed out.
Request timed out.
Reply from bytes=32 time=24ms TTL=126
Request timed out.
Ping statistics for
    Packets: Sent = 4177, Received = 3543, Lost = 634 (15% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 406ms, Average = 13ms

These were taken in Linux on 17th December 2005 (see the date and time in []):

[Sat Dec 17 02:24:52 MYT 2005]
PING ( 56(84) bytes of data.
64 bytes from icmp_seq=1 ttl=126 time=24.0 ms
64 bytes from icmp_seq=2 ttl=126 time=25.1 ms
64 bytes from icmp_seq=3 ttl=126 time=53.6 ms
64 bytes from icmp_seq=4 ttl=126 time=32.5 ms
64 bytes from icmp_seq=7 ttl=126 time=88.9 ms
64 bytes from icmp_seq=8 ttl=126 time=32.5 ms
64 bytes from icmp_seq=10 ttl=126 time=25.0 ms
64 bytes from icmp_seq=11 ttl=126 time=35.2 ms
64 bytes from icmp_seq=12 ttl=126 time=22.3 ms
64 bytes from icmp_seq=13 ttl=126 time=22.8 ms
64 bytes from icmp_seq=14 ttl=126 time=29.5 ms
64 bytes from icmp_seq=15 ttl=126 time=24.8 ms
64 bytes from icmp_seq=18 ttl=126 time=27.1 ms
--- ping statistics ---
20 packets transmitted, 13 received, 35% packet loss, time 19021ms
rtt min/avg/max/mdev = 22.345/34.152/88.976/17.723 ms
[Sat Dec 17 02:25:47 MYT 2005]
PING ( 56(84) bytes of data.
64 bytes from icmp_seq=1 ttl=56 time=30.3 ms
64 bytes from icmp_seq=5 ttl=56 time=29.5 ms
64 bytes from icmp_seq=11 ttl=56 time=26.5 ms
64 bytes from icmp_seq=12 ttl=56 time=27.6 ms
64 bytes from icmp_seq=14 ttl=56 time=28.2 ms
64 bytes from icmp_seq=17 ttl=56 time=27.3 ms
64 bytes from icmp_seq=20 ttl=56 time=26.9 ms
--- ping statistics ---
20 packets transmitted, 7 received, 65% packet loss, time 19003ms
rtt min/avg/max/mdev = 26.552/28.111/30.340/1.291 ms
[Sat Dec 17 02:26:38 MYT 2005]

These are the IP logs for 17 December 2005, captured every 2 minutes by cron:

 [Sat Dec 17 00:45:53 MYT 2005]
 [Sat Dec 17 00:49:34 MYT 2005]
 [Sat Dec 17 00:49:41 MYT 2005]
 [Sat Dec 17 00:51:53 MYT 2005]
 [Sat Dec 17 00:53:53 MYT 2005]
 [Sat Dec 17 00:54:30 MYT 2005]
 [Sat Dec 17 00:57:53 MYT 2005]
 [Sat Dec 17 00:59:53 MYT 2005] [Sat Dec 17 01:01:14 MYT 2005]
 [Sat Dec 17 01:07:44 MYT 2005] [Sat Dec 17 01:08:57 MYT 2005] [Sat Dec 17 01:11:09 MYT 2005]
 [Sat Dec 17 01:13:53 MYT 2005] [Sat Dec 17 01:16:25 MYT 2005] [Sat Dec 17 01:18:08 MYT 2005] [Sat Dec 17 01:18:11 MYT 2005]
 [Sat Dec 17 01:18:32 MYT 2005]
 [Sat Dec 17 01:20:58 MYT 2005] [Sat Dec 17 01:22:30 MYT 2005] [Sat Dec 17 01:23:46 MYT 2005] [Sat Dec 17 01:24:48 MYT 2005]
 [Sat Dec 17 01:27:53 MYT 2005] [Sat Dec 17 01:30:34 MYT 2005] [Sat Dec 17 01:32:11 MYT 2005]
 [Sat Dec 17 01:35:53 MYT 2005]
 [Sat Dec 17 01:37:53 MYT 2005]
 [Sat Dec 17 01:39:53 MYT 2005] [Sat Dec 17 01:40:10 MYT 2005] [Sat Dec 17 01:43:07 MYT 2005]
 [Sat Dec 17 01:45:19 MYT 2005]
 [Sat Dec 17 01:46:35 MYT 2005] [Sat Dec 17 01:47:28 MYT 2005]
 [Sat Dec 17 01:49:53 MYT 2005]
 [Sat Dec 17 01:51:30 MYT 2005]
 [Sat Dec 17 01:52:24 MYT 2005] [Sat Dec 17 01:54:29 MYT 2005] [Sat Dec 17 01:56:07 MYT 2005] [Sat Dec 17 01:58:34 MYT 2005] [Sat Dec 17 02:00:16 MYT 2005] [Sat Dec 17 02:02:19 MYT 2005] [Sat Dec 17 02:04:18 MYT 2005] [Sat Dec 17 02:06:19 MYT 2005] [Sat Dec 17 02:08:22 MYT 2005] [Sat Dec 17 02:11:26 MYT 2005] [Sat Dec 17 02:12:01 MYT 2005] [Sat Dec 17 02:14:05 MYT 2005] [Sat Dec 17 02:16:19 MYT 2005]
 [Sat Dec 17 02:19:39 MYT 2005] [Sat Dec 17 02:20:45 MYT 2005] [Sat Dec 17 02:22:17 MYT 2005] [Sat Dec 17 02:24:11 MYT 2005]
 [Sat Dec 17 02:26:10 MYT 2005]
 [Sat Dec 17 02:29:53 MYT 2005] [Sat Dec 17 02:31:06 MYT 2005]
 [Sat Dec 17 02:32:48 MYT 2005] [Sat Dec 17 02:34:04 MYT 2005] [Sat Dec 17 02:36:14 MYT 2005] [Sat Dec 17 02:38:19 MYT 2005] [Sat Dec 17 02:40:21 MYT 2005] [Sat Dec 17 02:42:17 MYT 2005] [Sat Dec 17 02:44:28 MYT 2005] [Sat Dec 17 02:46:20 MYT 2005] [Sat Dec 17 02:49:00 MYT 2005] [Sat Dec 17 02:52:19 MYT 2005] [Sat Dec 17 02:55:04 MYT 2005] [Sat Dec 17 02:56:49 MYT 2005] [Sat Dec 17 02:58:29 MYT 2005] [Sat Dec 17 03:01:07 MYT 2005] [Sat Dec 17 03:02:30 MYT 2005] [Sat Dec 17 03:04:30 MYT 2005] [Sat Dec 17 03:05:28 MYT 2005] [Sat Dec 17 03:06:11 MYT 2005] [Sat Dec 17 03:08:01 MYT 2005] [Sat Dec 17 03:10:06 MYT 2005]

Older, 15th December 2005:

 [Thu Dec 15 00:01:53 MYT 2005]
 [Thu Dec 15 00:03:53 MYT 2005]
 [Thu Dec 15 00:05:53 MYT 2005]
 [Thu Dec 15 00:07:54 MYT 2005]
 [Thu Dec 15 00:09:55 MYT 2005]
 [Thu Dec 15 00:11:53 MYT 2005]
 [Thu Dec 15 00:13:53 MYT 2005]
 [Thu Dec 15 00:15:53 MYT 2005]
 [Thu Dec 15 00:17:53 MYT 2005]
 [Thu Dec 15 00:19:53 MYT 2005]
 [Thu Dec 15 00:21:53 MYT 2005]
 [Thu Dec 15 00:23:53 MYT 2005]
 [Thu Dec 15 00:25:53 MYT 2005]
 [Thu Dec 15 00:27:54 MYT 2005]
 [Thu Dec 15 00:29:53 MYT 2005]
 [Thu Dec 15 00:31:53 MYT 2005]
 [Thu Dec 15 00:33:53 MYT 2005]
 [Thu Dec 15 00:35:53 MYT 2005]
 [Thu Dec 15 00:37:53 MYT 2005]
 [Thu Dec 15 00:39:53 MYT 2005]
 [Thu Dec 15 00:43:53 MYT 2005] [Thu Dec 15 12:30:04 MYT 2005] [Thu Dec 15 12:32:04 MYT 2005]
 [Thu Dec 15 20:09:54 MYT 2005] [Thu Dec 15 20:10:34 MYT 2005] [Thu Dec 15 20:12:06 MYT 2005] [Thu Dec 15 20:14:02 MYT 2005] [Thu Dec 15 20:16:06 MYT 2005] [Thu Dec 15 20:18:09 MYT 2005] [Thu Dec 15 20:20:12 MYT 2005] [Thu Dec 15 20:22:26 MYT 2005] [Thu Dec 15 20:24:11 MYT 2005] [Thu Dec 15 20:26:33 MYT 2005] [Thu Dec 15 20:28:23 MYT 2005] [Thu Dec 15 20:30:16 MYT 2005] [Thu Dec 15 20:32:07 MYT 2005] [Thu Dec 15 20:34:15 MYT 2005] [Thu Dec 15 20:36:02 MYT 2005] [Thu Dec 15 20:38:08 MYT 2005] [Thu Dec 15 20:40:02 MYT 2005] [Thu Dec 15 20:42:15 MYT 2005] [Thu Dec 15 20:44:19 MYT 2005] [Thu Dec 15 20:46:19 MYT 2005] [Thu Dec 15 20:48:38 MYT 2005] [Thu Dec 15 20:50:10 MYT 2005] [Thu Dec 15 20:52:24 MYT 2005] [Thu Dec 15 20:54:20 MYT 2005] [Thu Dec 15 20:56:11 MYT 2005] [Thu Dec 15 20:58:21 MYT 2005] [Thu Dec 15 21:00:08 MYT 2005] [Thu Dec 15 21:02:05 MYT 2005] [Thu Dec 15 21:04:06 MYT 2005] [Thu Dec 15 21:06:29 MYT 2005] [Thu Dec 15 21:08:29 MYT 2005] [Thu Dec 15 21:10:08 MYT 2005] [Thu Dec 15 21:12:10 MYT 2005] [Thu Dec 15 21:14:17 MYT 2005] [Thu Dec 15 21:17:06 MYT 2005] [Thu Dec 15 21:18:17 MYT 2005] [Thu Dec 15 21:20:10 MYT 2005] [Thu Dec 15 21:22:35 MYT 2005] [Thu Dec 15 21:25:41 MYT 2005] [Thu Dec 15 21:26:54 MYT 2005] [Thu Dec 15 21:28:07 MYT 2005] [Thu Dec 15 21:30:16 MYT 2005] [Thu Dec 15 21:32:13 MYT 2005] [Thu Dec 15 21:34:32 MYT 2005] [Thu Dec 15 21:36:03 MYT 2005] [Thu Dec 15 21:38:17 MYT 2005]
 [Thu Dec 15 21:41:53 MYT 2005]
 [Thu Dec 15 21:43:41 MYT 2005]
 [Thu Dec 15 21:47:53 MYT 2005] [Thu Dec 15 21:48:42 MYT 2005] [Thu Dec 15 21:52:45 MYT 2005] [Thu Dec 15 21:54:07 MYT 2005] [Thu Dec 15 21:56:22 MYT 2005]
 [Thu Dec 15 21:59:53 MYT 2005] [Thu Dec 15 22:00:21 MYT 2005]

I read somewhere, that TM have world class and first class infrastructure, but third world mentality. How true… I totally agree with this statement.

Oh anyhow it is already 3.30 am in the morning on a Saturday. Need to go to bed as tomorrow I am planning to go somewhere to use the Internet. Maybe this entry will be posted there…

Signing off (or should it be ‘saving this text’?)… 😉

Internet Down

It has been a while since I last updated this site. Since Sunday 4th of December 2005, I have been having problems with my Streamyx connection at home. I am currently at the office.

The problem is with intermittent connection, and a lot! of packet loss. Even when I ping the gateway!!!

  1. Called 1-300-88-9515 on Sunday 4/12 and they said it might be temporary. The guy refused to take my report. On Monday 5/12 I was quite busy so I didn’t have the chance to go online.
  2. Tuesday 6/12 I called 1-300-88-9515 and reported that I can connect but I can’t browse the net and check my email. They say they’ll report it as "Can connect, can’t browse" and gave me a case number (1). That night I tried all possible configuration, bypassing this and that.
  3. Wednesday 7/12, no luck. Some technical guy called at 12.28 pm and told me he has resetted the port. He told me to call again if the problem is still there. After work, I called 1-300-88-9515 again and told them that the problem is still the same.
  4. Thursday 8/12, still no luck. Today a technical guy called "ADI" called me up and ask when he can come visit my home. I said 7.00 pm and the said OK. Rushed back that night and nothing, not even a SMS. Called him back and got into his voicemail. I was mad. Called 1-300-88-9515 again and this time "AMIZAH" picked up. She made it as if it is my fault that the technician guy didn’t show up. Whatever. She tried to ping me and had a lot of "request  timed out". Heh.. windows ping. Next thing I know is she changed my case to "Intermittent Connection" and gave me another case number (2). This operator was very helpful.
  5. Friday 9/12, still the same. Called 1-300-88-9515 again. This time, "IZAN" was on the line. I was already mad at this time. She tried to ping me and had a lot of "request  timed out". Heh.. windows ping. Next thing I know is that I ended up with a new case description "Frequent disconnection" and given a new case number (3). The worst thing is that she blamed my phone line of being noisy. Of course I was on a wireless set, bu the phoneline itself is clear!
  6. Saturday 10/12, afternoon 5.18 pm – someone named "HAJAR" called me and asked whether the problem has vanished. Yeah right, how can a problem be fixed without anyone trying ti fix them?
  7. Sunday 11/12, until today I still have not heard from them. Still waiting, but frankly I have lost hope. If only there’s other options for Intenet access at home, I’ll take it even if it costs RM200.00 per month, as long as they are dedicated to helping customers.

In conclusion, the 1-300-88-9515 people are not rude, they are very good people and talk nicely to you. What I am so mad about is the speed of the technical support, and how their manuscript usually thinks that customers are stupid.

Well, disappointed I am. "Please understand that all reports will be processed within 24 to 48 hours". Right, I have been waiting for a week. I really hope to get some reimbursement for my downtime.

PING ( 56(84) bytes of data.
64 bytes from icmp_seq=3 ttl=126 time=48.0 ms
64 bytes from icmp_seq=4 ttl=126 time=23.2 ms
64 bytes from icmp_seq=5 ttl=126 time=23.1 ms
64 bytes from icmp_seq=6 ttl=126 time=22.3 ms
64 bytes from icmp_seq=7 ttl=126 time=23.2 ms
64 bytes from icmp_seq=10 ttl=126 time=24.7 ms
64 bytes from icmp_seq=11 ttl=126 time=90.9 ms
--- ping statistics ---
11 packets transmitted, 7 received, 36% packet loss, time 10003ms
rtt min/avg/max/mdev = 22.326/36.548/90.997/23.813 ms
PING ( 56(84) bytes of data.
64 bytes from icmp_seq=1 ttl=57 time=24.9 ms
64 bytes from icmp_seq=3 ttl=57 time=24.5 ms
64 bytes from icmp_seq=4 ttl=57 time=23.9 ms
64 bytes from icmp_seq=5 ttl=57 time=24.6 ms
64 bytes from icmp_seq=6 ttl=57 time=22.8 ms
64 bytes from icmp_seq=8 ttl=57 time=23.7 ms
64 bytes from icmp_seq=10 ttl=57 time=26.5 ms
64 bytes from icmp_seq=11 ttl=57 time=22.7 ms
64 bytes from icmp_seq=12 ttl=57 time=28.8 ms
--- ping statistics ---
12 packets transmitted, 9 received, 25% packet loss, time 11007ms
rtt min/avg/max/mdev = 22.705/24.748/28.818/1.801 ms
[Sat Dec 10 10:50:05 MYT 2005]
[Sat Dec 10 11:10:20 MYT 2005]
[Sat Dec 10 11:30:18 MYT 2005]
[Sat Dec 10 11:40:11 MYT 2005]
[Sat Dec 10 12:00:05 MYT 2005]
[Sat Dec 10 12:10:09 MYT 2005]
[Sat Dec 10 12:20:16 MYT 2005]
[Sat Dec 10 12:40:10 MYT 2005]

TM Bill

Cool screenshot from the telephone bill I received today. As I came back at almost 10.00pm the customer support is closed. Will try to call them tomorrow. Since forever I thought that Streamyx ADSL bill will not effect phone bill. Note the date, I registered my phone line and Streamyx in May, but it says here starting 05 Mar 2005? I really don’t want to say much as it will sound ugly…


(please click the picture for actual image)

EDIT 30 September 2005:

Called TM phone support and it appears that their billing system screwed up after the merging of phone and dialup bills. They also mentioned that this happened to many customers. Still, I wonder how many people almost died from heart attack receiving this bill. 

Telekom Malaysia New Logo

Just watched the news… Telekom Malaysia launched their new logo. New logo – new attitude? Most unlikely.

It has been known that Telekom Malaysia – a previously 100% government agency never took customers seriously. What? You work in Multi National Companies? Of course, they’ll get millions of Ringgit doing business with your company and they’ll kiss your ass. What about domestic consumers? Most of the times, they don’t really care.

I don’t know why most of Telekom Malaysia employers still feels like they are so secure, and want to adopt the same mentality as public servants. It is sad to see that Telekom Malaysia, a big company, a prestiged company, a ‘world class’ company, have a lot of staff who are idiotic and ignorance…

*sigh* what else can we do, Malaysia?

Telekom Netmyne

Today I reached a place where I can never understand how Telekom Malaysia does it businesses. I tried calling Netmyne hotline 1-300-88-9515 again today at 3.00pm as my superior keep insisting on placing our next servers there.

Once connected, I pressed 2 for English, pressed 2 for Netmyne, and 1 for product enquiries. The AVR (Automated Voice Response) system told me “We are sorry but we are not able to answer to your queries. Please visit for more information” and then hung up. What???? What??? What????

I did visit for like thousands of times, and filled in the form “request for quotation” but nothing happened.

Then, I forced myself to call the reseller again -FaraTech. The person called Azlan is not available. I asked for the mobile number but the person on the line assured me that he will make sure that Azlan will call me back. I gave him my name and phone number. As expected – no response.

I am really disappointed with this. Next I will lodge a report with the consumer forum tomorrow. I can’t help it anymore. Furthermore, as a Malaysian I am embarassed with my employer (a UK company). This is really not expected from a company as big as Telekom Malaysia. Somebody should sue them for their monopoly to the telecommunication market in Malaysia…

Funny Thing (And A Pain In The Ass)

I have tried like 7 times to contact netmyne for a quotation for their server hosting service. The answer is the same for the last 6 times – we’ll fax you the quotation. However, today I had a different experience where the CS officer gave me a reseller number to call. Weird. Server hosting reseller. Does TMNet has to resell everything? I called the reseller and the reseller promised to call me back. Let’s see how long this will take.

The funny thing is when I refer to the HANDBOOK FOR MSC-STATUS COMPANIES where inside it (page 7 to be exact) there’s a list of available IP providers. The book also brag about IP Infrastructure and Service:

“Companies can be assured of a direct, high speed, reliable and seamless Internet connection to Japan, US, and South East Asia with minimum aggregate bandwidth of 400Mbps.”

It goes on and on and on. I feel that MDC is really taking things too lightly. The so called “Bill of Guarantee” is just a list, not really an implementation.

This is really a disappointment, especially for International companies that need good IP infrastructure and services. As a Malaysian, I am embarassed of this fact.

Signing off…